Terms and conditions

1. Use of the platform

Comercia is a space where buyers and sellers from Colombia and other countries can meet, list what they offer or what they need, and talk. The platform connects the parties: it does not buy, sell or receive the money from the transactions between them.

You must use it in good faith, with truthful information and without harming other people or the operation of the site.

2. Accounts

• One account per person or business, with real information. You are responsible for what is done with your account and for keeping your password safe.
• We may suspend an account that breaches these terms, with notice and a reason.

3. Listings and prices

• Each listing must show a real product or service that you can deliver, with a true price in the stated currency.
• Listings, the store, reels and buying requests cannot include contact details (phone number, email, links, @username or social media): the system does not let you save them and explains why.
• We may unpublish anything that breaks these rules or is reported and confirmed.

4. Prohibited products and services

The following may not be offered or requested: weapons, ammunition and explosives; drugs and illicit substances; medicines that require a medical prescription; wild animals or their parts; counterfeit products or products that infringe trademarks and copyrights; adult content; unauthorized financial services (deposit-taking, pyramid schemes, unlicensed currency exchange); third parties' personal data; and in general anything prohibited by Colombian law or the law of the destination country.

5. Reels and copyright

• Only stores with a badge can upload reels. By uploading one you confirm that you own the rights to the video and its music, and that it shows a real product you sell.
• A reel with 3 reports from different people is hidden until the team reviews it. We may hide or delete reels that break these rules.

6. Buying requests, credits and paid listings

• Posting what you need is free for the buyer. Stores respond with offers; each offer uses 1 Credit.
• Free credits every month: 3 for a store without a badge and 15 for one with a badge. They renew on the 1st and don't roll over.
• Package of 10 Credits: COP 29,900 (local) or USD 9 (international, charged in Colombian pesos at the day's TRM). Purchased Credits expire after 12 months.
• If the buyer does not open your offer before the deadline, or cancels the request, the Credit is returned automatically.
• Payments are made with Mercado Pago. Each purchase has its receipt. Amounts paid for Credits or listings are not refunded, except in case of a platform error.
• Currently no commission is charged on deals. The value declared by the parties when accepting an offer is recorded for metrics and for a future automatic commission, which would only apply when the payment is made within the platform and with prior notice.

7. Badge and subscription

Service holder and party responsible for billing: Comercia, an initiative of Andrés Salinas (company in formation).

7.1 What is contracted

A monthly subscription for the store badge on Comercia. Selling on the platform is free and doesn't depend on this subscription.

7.2 Price and billing

• Local market: COP 39,900 per month.
• International trade: USD 19 per month, charged in Colombian pesos at the rate published by the platform at the time of the charge.
• The charge is monthly and automatic through Mercado Pago, with the payment method you choose there.

7.3 Cancellation

You can cancel at any time from My account → Badge. There are no further charges from then on, and the badge stays until the end of the period already paid.

7.4 Failed charge and grace period

If a charge fails we notify you and you have 5 days to pay. If it is not paid, the badge becomes empty again («expired»). When you pay again it is reactivated without asking for documents, unless they are more than 12 months old.

7.5 What the badge means

The badge confirms identity and the legal existence of the business; it is not a guarantee of products, deliveries or payments.

The platform may suspend the badge if it finds that the documents don't match or there is misuse, with notice and a reason given to the seller.

7.6 Handling of documents

• Only the documents needed to prove identity and legal existence are requested, with your express authorization (Ley 1581 de 2012).
• They are stored in a private location, with no public link. Only the platform administrator can see them.
• They're deleted 90 days after the badge request is approved or rejected. Only a record of what was reviewed and when is kept.
• More details in the data policy.

8. Chat and contact details detector

• Conversations between buyer and seller take place in the platform chat.
• For your protection, until the buyer has accepted an offer, an automated system reviews the messages and replaces phone numbers, emails, links, @usernames and mentions of social networks or messaging apps with «[contact hidden]». Both parties' contact details are shared when the buyer accepts an offer; from that moment on, that conversation is unrestricted.
• Privacy: the platform team does not read conversations. It only sees messages flagged by the detector (with their original text, to review the attempt) and those reported by one of the parties.
• Attachments (images and PDFs up to 10 MB) are stored in a private location and only the parties can see them; the team only sees those in flagged or reported messages.

9. Prohibition on bypassing the platform

It is not allowed to use the platform to obtain contacts and then close the deal outside it to avoid paying for the services. The consequences are gradual:

1. Each attempt is logged and the person making it sees a warning.
2. With 3 attempts in 30 days, the store's trust score goes down and the account is put under review by the team.
3. If it continues, the team may suspend the posting of offers or the account, with notice and a reason. The system never blocks automatically.

10. Ratings

Only those who closed a deal on the platform (a closed quote request or buying request) can rate. Ratings must be honest and respectful; the seller can reply once. Anyone can report a rating and the team may hide it with a recorded reason.

11. Personal data

We process your data in accordance with the data policy (Law 1581 of 2012). Your phone number and email are not published.

12. Limitation of liability

The platform connects buyers and sellers and is not a party to the sale. Each party is responsible for what it lists, offers, pays and delivers. The badge confirms identity and the legal existence of the business; it is not a guarantee of products, deliveries or payments.

13. Governing law

These terms are governed by the laws of the Republic of Colombia. Any dispute will first be attempted to be resolved directly; otherwise, before the courts of Colombia.

14. Direct sale purchases

On listings marked “Direct sale” you can buy right here: you choose the variant and quantity, add to cart or buy now, and pay with Mercado Pago. Each seller charges with their own Mercado Pago account, so a purchase with products from several sellers is paid in several payments, one per seller. The seller is the one who sells and delivers; Comercia charges the seller a commission for each sale paid on the platform (the buyer pays no commission).

The units are reserved for a few minutes while you pay and are deducted when the payment is approved. The seller registers the carrier and the tracking number when shipping; the order is marked as delivered when you confirm it or, if there is no open case, a few days after shipment.

If you have a problem with your purchase, open a case from the order and we will help you resolve it together with the seller. The platform team may order a refund when appropriate.

15. Right of withdrawal

In distance sales you may withdraw within the 5 business days following delivery of the product (Ley 1480 of 2011, article 47). It is exercised from the order (“Exercise the right of withdrawal”). You return the product in the same condition in which you received it; you bear the transport costs and the other costs involved in the return. The money is refunded without deductions or withholdings within a maximum of 30 calendar days from when you exercise the withdrawal.

Exceptions under the law: services whose provision began with your agreement; goods or services whose price depends on fluctuations in the financial market that the seller does not control; goods made to your specifications or clearly personalized; goods that by their nature cannot be returned or may deteriorate or expire quickly; betting and lottery services; perishable goods; and goods for personal use.

16. Payment reversal

If you paid with a credit card, debit card or any other electronic payment instrument and you were a victim of fraud, you did not request the transaction, the product did not reach you, it does not match what you ordered or it arrived defective, you can request a payment reversal (Ley 1480 de 2011, article 51, and Decreto 587 de 2016).

Within the 5 business days following the date on which you learned of the transaction or on which you received (or should have received) the product: file the complaint with the seller from the order (“Request payment reversal”), return the product when applicable, and notify the issuer of the payment instrument of your claim. The participants in the payment process must reverse the transaction when the legal requirements are met.

17. Services

The platform connects you with independent providers. It is not a customs agency, a procedures agent, a carrier, an insurer or a financial institution. Decisions on permits, registrations and procedures are the responsibility of the competent authority (DIAN, INVIMA, ICA, etc.).

In the Service center you fill out a guided form, and it goes to independent providers who offer that service, have the badge and coverage that matches your operation. Regulated services (customs brokerage, ground transport, insurance and financing) are offered only by providers whose authorization was reviewed by the platform team. Each provider is responsible for its service, timelines and results.

You can pay on the platform in a single payment or, if the provider offers it, in an advance and a balance upon delivery. The platform charges the provider a commission on what is paid on the platform; the customer pays no commission. In financing and insurance, the request goes to an entity supervised by the Superintendencia Financiera with a signed agreement with the platform: the organization decides and the money never goes through the platform.

No text on the platform promises approvals, organization timelines or results. If you have a problem with a service, open a case in the case file and we will help you resolve it.