Support

How to get help and what to expect from us.

1. Search for the answer first

Many questions are already answered in Frequently asked questions and in Help.

2. If you have a problem with an order or a service

• Go to the order (My account · My purchases) or to the service case file and tap I have a problem. Choose the reason and tell us what happened.
• A case is opened with its own number. The platform team follows the conversation with the seller or provider until it is resolved.
• For purchases with direct sale you have a right of withdrawal according to the terms. See right of withdrawal

3. For anything else, write to us

• WhatsApp support

  +57 310 217 5748

  Message on WhatsApp
• Contact form

  We reply to the email you leave us.

  Write a message

Support hours: Monday to Friday 8:00 a.m. – 6:00 p.m. · Saturdays 9:00 a.m. – 1:00 p.m. (Colombia time)

Response times

We reply to messages in the order they arrive, as soon as we can. Cases about paid orders and services go first.

Questions about your personal data are answered within 10 business days at most, and complaints within 15 business days at most, as established by Law 1581 of 2012.

For your safety

We will never ask for your password or card details through WhatsApp, email or chat. If someone does so in the name of Comercia, let us know.