Frequently asked questions

Yes: creating an account, listing products, requesting quotes and chatting are free. The platform charges a commission only when you sell with payment inside the platform (direct sale) and for some optional services: the badge, featured listings, credit packs and the listing plans for real estate and vehicles. During the private beta, real estate and vehicle listings are unlimited and free.

This is the first stage of Comercia: anyone can browse, but creating an account requires an invitation. If you don't have one, leave your email on the waiting list from the sign-up page and we will let you know.

Create your account, tap “Sell”, upload photos, write the title, price and quantity, and choose the category. Your product appears in the marketplace. From “My sales” you can edit it, pause it and answer price requests.

Search the marketplace or browse by category. If the product has “Buy now”, you pay inside the platform. If it says “Request a quote”, you message the seller in the chat and agree on the price and delivery.

Yes. In “Post what I need” you describe the product, the quantity and the deadline; sellers send you offers and you choose. See buying requests

Purchases with direct sale are paid inside the platform with Mercado Pago. The payment goes to the seller and the platform deducts its commission. You are now in the demo version: payment is simulated and no real money is charged. Real payments will be turned on very soon.

With direct sale, the seller pays a commission of 3 % of the value (2 % on food and agriculture), and one point less if their store has a badge. In the Service center the commission is 5 % and the provider pays it. The buyer pays no commission. See the terms

The first 500 sellers who activate direct sale and the first 200 service providers are founders: they pay no commission until 6 months after the public launch and then pay one point less for life, with a founder badge. See the program

Each offer a seller sends to a buying request uses 1 credit. Every month you receive 3 free credits (15 if your store has a badge) and you can buy packs. If the buyer doesn't open your offer before the deadline, we return the credit to you.

It is the icon showing that we confirmed the store's identity and business with its documents. It is not a guarantee of the products. It is obtained with documents approved by the team and a monthly subscription (COP 39,900 in Colombia; USD 19 in the international market). During the beta you can get it with the demo payment, and the team can give it as a courtesy to founders with approved documents. Get your badge

To protect you from scams, contact details are shared when the buyer accepts an offer. Before that, everything is discussed in the platform chat, which is recorded in case you need help.

Go to the order and tap “I have a problem”: a case is opened and the team follows the conversation until it is resolved. For purchases with direct sale you have 5 business days of right of withdrawal. How to get help

We use your data only so the platform works and to communicate with you, in accordance with Law 1581 of 2012. You can access it, correct it or ask us to delete it. Data policy

Tap “Forgot your password?” when logging in. If the platform email is not active yet, write to us on WhatsApp and we will help you recover your account.

Yes. In the “International” market, companies list in dollars, with a minimum order, Incoterm and delivery time in each offer. You switch markets with the Colombia / International selector above.

This is where you book what you need to close the deal: transport, freight, customs, paperwork, warehouses, insurance and more. You fill in a form, receive quotes from providers and follow everything in a case file with chat and payments. See services

Each seller with direct sale decides whether to offer pickup at a location or their own shipping, and its cost. You see it before you pay. For freight or international shipments, you can book transport in the Service center.

Short videos of real products, posted by stores with a badge and by real estate agencies with the Real estate plan. From each reel you can go to the product, request a quote or buy.