Help
The basics for buying and selling on Comercia. See all frequently asked questions
How do I buy?
- Type what you're looking for in the search bar above or browse by the categories.
- If the product has Buy now, you pay inside the platform and follow the order in My purchases.
- If it says Request a quote, you message the seller in the platform chat. Contact details are shared when you accept an offer.
- Can't find what you're looking for? Post what you need and sellers will send you offers. Buying requests
How do I sell?
- Create your account with the profile closest to yours (the explorer profile does not sell).
- Tap Sell, upload the photos and write the title, price and quantity: your product appears in the marketplace. The other details are optional.
- In My sales you see your products, price requests and messages, and you can pause or edit each one.
- To get paid inside the platform, activate direct sale with Mercado Pago and set up your shipping.
Do I need transport, customs or paperwork?
In the Service center you book transport, freight, customs, paperwork, warehouses, insurance and more: you fill in a form, receive quotes and follow everything in a case file with chat and payments. If you offer any of these services, you can join as a provider from there.
Did you have a problem with a purchase?
Go to the order and tap I have a problem: the platform team follows the conversation until it is resolved. How to get help
Did you see something odd?
Each listing has the Report option. We review it and, if it does not comply, it is no longer shown.
Your data
The seller's contact details are not shown in the Marketplace. Read the data policy.
Another question?
- WhatsApp support
+57 310 217 5748
Message on WhatsApp - Contact form
We reply to the email you leave us.
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Support hours: Monday to Friday 8:00 a.m. – 6:00 p.m. · Saturdays 9:00 a.m. – 1:00 p.m. (Colombia time)